Call (877) 618-3516 or Contact us with any questions that you may have! You can call our friendly Customer Service during our business hours of Monday through Saturday, from 8am to 10pm Central Time.

FAQs

How do I deposit using CSGPay.com Customer Portal?

Customers must setup their profile before using the website to deposit funds. 2 ways to setup a new account: By contacting Customer Service @ 877.618.3516 or through this website by clicking here. A valid email address is required when setting up a customer profile to use on CSGPay.com. Once an account profile is created, you will receive an email with a link that will allow you to set up your password so that you may Login to the Customer Portal to make deposits and view transaction history.


How do I block my number?

If you would like to stop all calls from a facility serviced by Correct Solutions, please contact Correct Solutions at 877-618-3516 to request your number to be blocked from all future calls. Correct Solutions does not charge a fee for blocking your number from the facility.


What is the best way to open an account quickly?

You can open an account by calling our Customer Service line at 877-618-3516. You can make a payment over the phone or online with a debit or credit card.


How can I make a payment?

It’s easy to add money to an existing account. There are 4 payment options for customers to use to make a deposit.

  • By Phone – Call our Customer Service at 877-618-3516
  • By Web – using our Customer Portal here
  • By Automated Payment System – Call our Customer Service line and choose option 2.
  • By Kiosk – in the Lobby of participating Facilities

To make a payment with any of the options above, you may use a credit card (Visa, MasterCard, or Discover) and at the Kiosk, you may also pay with cash.

The maximum deposit amount for a credit card transaction is $50 and for a cash deposit at the kiosk it is $100. When making a payment on an account using a credit/debit card, you will be charged a convenience processing fee. Another option is to send in a U.S. Postal Money Order where there is no extra fee required.

For more information about these payment options, please contact Customer Service.


How will the inmate know that I have added funds to an account?

Unfortunately, we are not able to contact the inmates to inform them of your deposit. As long as the funds have been added to the appropriate account, and the inmate knows how to correctly dial out, the inmate should be able to make a successful phone call at their next attempt.


How can I change my Account Profile information?

In order to change the information on the account you will need to provide documentation for verification purposes. If you are wanting to change your address, you are welcome to fax, email, or mail are copy of a printed bill that shows your name and the address you are wanting on your account. In addition, you will also need to provide a copy of your photo ID or driver’s license. If you want to change the name associated with the phone number on the account, you will need to send a copy of a bill showing ownership of that telephone number, as well as your ID or driver’s license.


How many phone numbers can I have on my Pre-Paid Collect Account?

You may only have up to 2 phone numbers on your account/profile. Each phone number must belong to the account holder. If you need to replace one of the phone numbers with a new phone number, you must contact Customer Service to retire the old phone number and add the new phone number. If in the future, you want to reactivate the retired phone number, you will be required to send in documentation showing ownership of that phone number. In addition, you will also need to provide a copy of your photo ID or driver’s license.


How is telephone usage determined?

Phone privileges are established by each individual correctional facility. This includes the hours each day the phones are available, the time limit on calls and in some cases what numbers are allowed to be called. Correct Solutions does not determine the allowed hours of operation or call length. All of the correctional facilities calls are recorded and monitored.


Why are some calls disconnected?

Calls may be disconnected if any of the following activities occur during a call:

  • Stop talking without hanging up.
  • Attempts to make a 3-way call.
  • Attempt to answer Call Waiting.
  • Attempt to put a call on hold.
  • Attempt to transfer a call in a PBX setting.
  • Use of a cordless phone (static & signal strength).
  • Use of a wireless phone (dropped cell tower or static).

Why are some calls blocked?

Billing limit with local telephone companies.

Correct Solutions has an allowed dollar amount of collect calls on a per ANI (number) that will be billed through your Local Telephone Company. When the dollar amount of calls accepted on your phone number has exceeded this billing limit (high toll) within a 30 day period, your number is automatically blocked.


Alternative or wireless carrier refuse to bill calls.

The local or wireless telephone company you have chosen does not provide billing for collect calls. To receive calls you will need to open an account directly with Correct Solutions.


Correct Solutions prepaid account out of funds.

You have an existing Prepaid Account with Correct Solutions and your account balance does not have available funds. Please check your account balance and make a payment by calling Customer Service.


Local telephone company collect call block.

Your local telephone company has a collect call block on your phone line with or without your knowledge. If you wish to have the block removed, you will need to contact your local telephone company. This request may take 2-3 days to complete. If you would like to receive calls today you can call Customer Service to open a Correct Solutions Prepaid Account.


Customer requested block.

The person who is responsible for this phone number requested Customer Service to block your number.


Jail requested block.

The Jail has placed a block on your number. To have your number unblocked, please contact the Jail to have the block on your phone number removed, if allowed.